Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide when using our services. This policy explains what data we collect, how we use it, why we process it, your rights, and how to contact us.

Scope

This policy applies to information collected when you visit our website, create or manage an account, communicate with us, or use our services. It covers collection through web forms, account registration, emails, and automated technologies such as cookies and similar tools.

Information We Collect

We collect personal data necessary to operate our services and meet legal and regulatory obligations. Types of data we may collect include:

Account and identity information: name, date of birth, username, password, and contact details (email, phone number).
Contact and communication data: correspondence between you and us, including support requests.
Technical and usage data: IP address, device and browser details, operating system, pages visited, and interaction data.
Location data: country or approximate location derived from your IP address.
Verification and compliance data: information needed to verify your identity where required by law or our policies.

How We Use Your Information

We use your data for clear, limited purposes. These include:

Providing and maintaining our services and your account.
Verifying identity and meeting legal and regulatory requirements.
Communicating with you about your account, updates, and support requests.
Improving and personalising our website, services, and user experience.
Detecting, preventing, and investigating fraud or other prohibited activity.
Complying with lawful requests from authorities and protecting our rights and safety.

Legal Basis for Processing (for European users)

Where GDPR applies, we rely on one or more lawful bases to process personal data, including:

Performance of a contract: to provide services you request and manage your account.
Legal obligation: to comply with statutory or regulatory duties.
Legitimate interests: for fraud prevention, service improvement, network security, and enforcing our terms, balanced against your rights and freedoms.
Consent: when you have given clear permission for specific purposes such as marketing communications. You can withdraw consent at any time.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to collect technical and usage information. This helps with site functionality, analytics, and improving our services. You can manage cookie preferences in your browser, but disabling certain cookies may affect site functionality.

Sharing Your Information

We may share personal data with third parties when necessary and subject to confidentiality safeguards:

Service providers who support our operations (hosting, analytics, customer support).
Authorities or regulators when required by law or to respond to legal requests.
Other parties to protect our rights, investigate misuse, or as part of a business reorganisation or transfer. We require appropriate protections when personal data is transferred or accessed by third parties.

International Transfers

Your information may be processed or stored in countries outside your jurisdiction. When we transfer data internationally, we implement appropriate safeguards required by law to protect your information, such as contractual protections and other security measures.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes outlined in this policy, to meet legal and regulatory requirements, and to resolve disputes. Retention periods vary depending on the type of data and the reason it was collected.

Your Rights

Depending on your location and applicable law, you have rights regarding your personal data, including:

Access: request a copy of the personal data we hold about you.
Rectification: ask us to correct inaccurate or incomplete data.
Erasure: request deletion of your data where there is no legal reason for us to retain it.
Restriction: request limits on how we process your data in certain circumstances.
Data portability: request your data in a structured, machine-readable format where applicable.
Objection: object to processing based on legitimate interests or direct marketing.

To exercise your rights, contact us at [email protected]. We will respond within applicable legal timeframes. You may also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

Security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, and destruction. No security measure is completely effective; if we become aware of a security incident that poses a risk to your rights and freedoms, we will follow applicable notification requirements.

Children

Our services are intended for adults. We do not knowingly collect personal data from children. If we discover that we have collected data from a person who is under the applicable minimum age, we will delete that information unless otherwise permitted by law.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice through our website or other appropriate channels.

Contact Us

If you have questions, requests, or concerns about this policy or our data practices, please contact us by email: [email protected].